shipping policy

Shipping Policy
Effective Date: [07/05/2025]

Thank you for choosing Bachu Furniture. We are committed to providing you with a smooth and hassle-free shopping experience. Below is our detailed shipping policy.

1. Delivery Areas

We offer delivery services across Kenya. If your location is outside our standard delivery zones,

please contact us at 0706399276 or info@bachufurniture.com for further assistance.

2. Delivery Timeline

Standard Delivery: Orders are typically delivered same day or next day

Note: Delivery timelines may vary depending on the product’s availability and your location.

3. Delivery Charges

Within Nairobi: Free delivery for orders above KES [50,000].

Outside Nairobi: Charges vary based on distance and the size of the order. Shipping costs will be calculated and displayed at checkout.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS to monitor the delivery progress.

5. Inspection Upon Delivery

We encourage you to inspect all items upon delivery. If there are any visible damages or missing parts, notify our delivery personnel immediately or contact us within 24 hours.

6. Pickup Option

Customers in Nairobi can choose to pick up their orders from our warehouse at no extra charge. For more information, contact us in advance.

7. Failed Deliveries

If a delivery attempt fails due to incorrect address details or unavailability of the recipient, our team will contact you to reschedule. Additional delivery fees may apply.

8. International Shipping

Currently, we do not offer international shipping.

9. Contact Us

For any questions or concerns regarding shipping, feel free to contact us:

Phone: 0706399276

Email: info@bachufurniture.com